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Radisson SAS Lazurnaya credits Trako for increased revenue and customer satisfaction

MOSCOW, RUSSIA, JANUARY 12, 2000 - HRS - Hotel and Restaurant Systems, a leading software developer of country specific solutions for the hospitality industry, today announced the successful installation of Trako in the Radisson SAS Lazurnaya Hotel in Sochi. This is the first such install of a club system in an international hotel in Russia.

HRS developed and installed at the Radisson's behest an interface that links the hotel's Fidelio front office software and Micros cash registers with the club system. "It was our understanding from the word go", said Vadim Schnoll, Technical Director for HRS, "that the hotel preferred to be a cash-less operation relying on membership cards." Trako allows the hotel to take money on account or issue credit based upon the hotel guidelines. The hotel gains additionally by being able to track all customer purchases inside the property.

It is no secret that hotels, food and beverage outlets and clubs have difficulty controlling cash transactions. Although everyone complains about the problem, no one is able to calculate exact loses associated with employee defalcation. The Radisson SAS wanted to install a club system that primarily brought value to customers in terms of ease of payment. The fact that it gives the hotel a weapon against theft is certainly a big plus.

HRS provides property management and point of sale solutions under the brand name MICROS-Fidelio in its territory. MICROS Systems, Inc. is the global leading provider of hotel information technology with installations in over 10,000 hotels worldwide and with over 110,000 MICROS systems in full and quick service restaurants, hotels, motels, casinos and leisure and entertainment operations in more than 130 countries.

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